Terms of service

Terms of Service

Last updated: May 6, 2025

Welcome to Brotato Chips! By accessing our website or placing an order, you agree to the following terms. Please read them -- we kept it human.

1. General

These Terms of Service apply to all customers and visitors of the Brotato Chips website and any purchases made through it. By using our site, you confirm you are at least 18 years of age or have parental consent.

2. Products

All Brotato Chips products are handcrafted in small batches. Because of this , slight variations in color, size, or texture are normal and part of what makes our chips special. Product availability may change without notice.

3. Orders & Pricing

We reserve the right to refuse or cancel any order at our discretion -- for example, in cases of pricing errors or suspected fraud. If your order is canceled, you will receive a full refund. Prices are listed in USD and are subject to change without notice.

4. Payment

We accept all major forms of payment as listed at checkout. By submitting an order, you confirm that the payment information provided is accurate and that you are authorized to use it.

5. Shipping

We do our best to process and ship orders promptly. Shipping times are estimates and not guaranteed. Brotato Chips is not responsible for delays caused by carriers or circumstances outside our control.

6. Food Allergen Notice

Our chips are fried in beef tallow. Our kitchen may also handle common allergens. If you have a severe food allergy, please contact us before ordering. By purchasing our product, you acknowledge that you have reviewed the ingredients and accept any associated risks.

7. Returns & Refunds

Please refer to our Return & Refund Policy for full details on how we handle damaged items, incorrect order, and customer satisfaction concerns.

8. Intellectual Property

The Brotato Chips name, Logo, branding, and all website content are our property and may not be used, copied, or reproduced without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Brotato Chips is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for your order.

10. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated date. Continued use of our site after changes means you accept the new terms.

11. Contact Us

Questions? We're real people and happy to help.

brotatocasey@gmail.com